Return policy

Return Policy for Rosereverie.shop 

Welcome to Rosereverie.shop, operated by Rosereverie.shop ("we," "us," or "our"). This Return Policy outlines the terms and conditions for returning women's clothing and related products purchased on our website (the "Site") at rosereverie.shop. By making a purchase, you agree to be bound by this Return Policy, which is incorporated into our Terms of Service.

1. Eligibility for Returns

  • Condition: Items must be unused, unworn, unwashed, and in their original condition, with all tags, labels, and packaging intact.

  • Eligible Items: Most products purchased directly from rosereverie.shop are eligible for return, except for:

    • Final sale items, as indicated at the time of purchase.

    • Gift cards or promotional vouchers.

    • Items marked as non-returnable due to hygiene reasons (e.g., undergarments, swimwear).

  • Proof of Purchase: A valid order number or receipt is required to process a return.

2. Return Process

To initiate a return, please follow these steps:

  1. Pack the Item: Securely package the item(s) in their original packaging, including all tags and accessories. Include the RMA number in the package.

  2. Ship the Item: Send the package to the return address provided in the RMA confirmation email. You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

  3. Tracking: We recommend using a trackable shipping service and retaining proof of shipment, as we are not responsible for packages lost or damaged during return transit.

3. Refunds

  • Processing Time: Refunds will be processed within 7-10 business days of receiving and inspecting the returned item(s). You will be notified via email once the refund is issued.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. 

  • Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will provide a prepaid return shipping label and issue a full refund or replacement upon receipt and inspection.

4. Exchanges

  • Exchange Availability: If you wish to exchange an item for a different size, color, or style, please initiate a return as described above and place a new order for the desired item. Exchanges are subject to product availability.

  • Exchange Costs: You are responsible for return shipping costs for exchanges, unless the exchange is due to our error.

5. Non-Returnable Items

The following items are non-returnable:

  • Items marked as "final sale" at the time of purchase.

  • Items that have been worn, altered, or damaged.

  • Items without original tags, labels, or packaging.

  • Gift cards or promotional vouchers.

6. Return Shipping Costs

  • Customer-Initiated Returns: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.

  • Our Error: If the return is due to our error (e.g., defective or incorrect item), we will provide a prepaid return shipping label and cover all associated costs.

7. International Returns

For international orders (where available), you are responsible for return shipping costs and any applicable customs duties or fees. Please contact us at info@rosereverie.shop for instructions on international returns.

8. Damaged or Lost Returns

  • Damaged Returns: If a returned item arrives damaged due to improper packaging or shipping, we may refuse the return or issue a partial refund.

  • Lost Returns: We are not responsible for return packages lost or damaged in transit. Please use a trackable shipping service to ensure safe delivery.

9. Contact Information

For questions or assistance with returns, please contact us at:

  • Email: info@rosereverie.shop

  • Phone: +1 919-497-4116

  • Address: 169 ]ennifer Lane.

    North Carolina, NC 27549, United States

10. Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Site or via email. Your continued use of the Site after such changes constitutes your acceptance of the revised policy.

Thank you for shopping at rosereverie.shop. We aim to make your shopping experience seamless and hassle-free.